The worst hotel experience I have ever had. The fire alarm went off at least 10 times while we were there and we had to beg to be moved to a new hotel. The night manager told us that 'his decision' was to not deal with the fire alarm and to leave it until the morning. A complete joke. He didn't understand the risk to us if there was a real fire, also completely didn't care that it was impossible to sleep with an incredibly loud alarm (designed to wake people up) sounding constantly in our room.Other guests left. Sadly we had had wine so couldn't drive. The best western we were transferred to was much nicer... recommended. Upon returning to collect the car, on 6 hours sleep, we requested a refund. The response was 'what kind of refund are you expecting from me'. Not an apology and no regard for customer service. The rooms are spacious but dated. The spa facilities are broken (steam room) or unusable (Jacuzzi was apparently too hot to use). The food is average, although the service at dinner was very good. The best part of the stay.
Faulty Towers - complete with its own Manuel The hotel is extremely dated and drab. It's like a 1980s wedding venue. The advertised spa features such as steam room were not available as they were broken. We had to ask the Jacuzzi to be opened and the pool attendant free poured half a bottle of chlorine in whilst we were sat in it. He also advised it was literally boiling so we should stay in less than a minute. The fire alarm sounded every hour from check in until 0030 when, after a fire brigade visit, we were taxied to a best western. The night manager Leo was so rude and refused to escalate the fire alarm issues or to call the engineer as he said it was his choice and his decision was made. Definately not a spa hotel. More the kinda place sparkys would be put up on a job
What happened this New year Regency? No where near as good as the last few years. Sorry won't be coming next year
Work Christmas party, brilliant place, fab disco, loads of fun. Food pretty good too.
Overall very pleased with our choice of hotel. It was clean, the staff were pleasant and the breakfast was good. We didn't eat in the restaurant in the evening as we felt it was rarher expensive. The room was clean and tidy although a little on the warm side during the night (no air conditioning). We didn't get a chance to use spa facilities but what saw of them looked good and well used.
Regency Park Hotel is a UK Lodging based in Thatcham, South East England. Regency Park Hotel is located at Bowling Green Rd, Thatcham RG18 3RP, UK.
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