This has been my GP Surgery for my whole life (I'm 25).Over the years I've not really had any issues with any of the GP's.However the biggest issue I have had throughout the experience and more so over the last 6-12 months is that it's next to impossible to get an appointment. A normal booked appointment is often a minimum 2 week wait, and while there are slots at 8:30 and 11:30 to call and book for same day appointment, it's very, very difficult to get one.My partner has also found the same, calling at 8:30 or 11:30 results more often than not in a "line busy" - so you are left to re-dial many times (in one case we had to redial over 100 times) before we got through, was on hold for nearly 5 minutes, only to be told there was no appointments left.I do appreciate that the local area has grown a lot over the last few years with new developments and what not, but the Surgery has not been able to keep up with demands - Maybe a different way of booking appointments can be made, for example web booking.I would like to re-iterate that the staff and GP's themselves are by and large excellent and once you actually get through and see a GP it is a pleasant experience, but the booking experience is very frustrating, and I do appreciate that this is not specific to this surgery but hundreds of doctors surgeries across the country.
Had no issues with availability and always a friendly, professional service from all staff. Will be sorry to leave this practice after two years, but a move to Andover beckons!
Burdwood Surgery is a UK Doctor based in Thatcham, South East England. Burdwood Surgery is located at Wheelers Green Way, Thatcham RG19 4YF, UK.
Please contact with Burdwood Surgery using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Burdwood Surgery opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Thatcham
You Might Also Consider